Terms & Conditions
These Terms & Conditions govern the use of the eVisa Vietnam website and related visa application assistance services. By accessing this website or using our services, you agree to comply with and be bound by the terms outlined below.
Acceptance of Terms
By accessing or using this website, you confirm that you have read, understood, and accepted these Terms & Conditions. If you do not agree with any part of these terms, you should discontinue use of the website and services.
Nature of Services
eVisa Vietnam provides online visa application assistance and related support services. We assist travelers with completing applications, reviewing submitted information, and facilitating the application process.
We are not a government agency, embassy, consulate, or immigration authority. Visa issuance, approval, refusal, cancellation, and entry decisions remain solely at the discretion of the relevant government authorities.
User Responsibilities
Users are responsible for ensuring that all information submitted through the website is accurate, complete, and up to date.
- Provide accurate personal and travel information.
- Submit valid supporting documents when required.
- Review all information before submission.
- Comply with applicable immigration and travel regulations.
- Maintain copies of submitted documents and approvals.
Application Processing
Processing times displayed on the website are estimates only and may vary due to government procedures, public holidays, verification requirements, or other factors beyond our control.
Submission of an application does not guarantee visa approval, issuance, or entry into Vietnam.
Fees & Payments
Service fees, processing charges, and applicable costs are displayed during the application process. By submitting payment, you authorize the processing of applicable charges associated with your requested services.
Payment obligations remain subject to the Refund Policy available on this website.
Visa Decisions
Visa approvals, refusals, delays, cancellations, validity periods, and entry permissions are determined exclusively by the relevant immigration authorities.
eVisa Vietnam cannot influence, guarantee, or alter government decisions regarding visa applications.
Limitation of Liability
To the maximum extent permitted by applicable law, eVisa Vietnam shall not be liable for losses, damages, travel disruptions, missed flights, accommodation costs, business interruptions, or other expenses arising from visa delays, refusals, cancellations, or immigration decisions.
Intellectual Property
All content published on this website, including text, graphics, logos, layouts, designs, and other materials, is protected by applicable intellectual property laws and may not be copied, reproduced, or distributed without prior written permission.
Website Availability
We strive to maintain uninterrupted website access; however, we do not guarantee continuous availability. Temporary interruptions may occur due to maintenance, updates, technical issues, or circumstances beyond our control.
Prohibited Activities
Users agree not to:
- Submit false or misleading information.
- Use the website for unlawful purposes.
- Attempt unauthorized access to systems or data.
- Interfere with website functionality or security.
- Copy or misuse website content without authorization.
Third-Party Services
The website may utilize third-party providers for payment processing, analytics, communication tools, and other operational services. Use of such services may also be subject to the providers' respective terms and policies.
Privacy
Personal information collected through the website is handled in accordance with our Privacy Policy. By using the website, you acknowledge and accept the practices described in that policy.
Modifications to Terms
We reserve the right to modify these Terms & Conditions at any time. Updated versions become effective immediately upon publication on this website. Continued use of the website constitutes acceptance of any revised terms.
Governing Use
These Terms & Conditions govern your use of the website and services. Users are responsible for ensuring compliance with all applicable laws and regulations relevant to their use of this website.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through our Contact Us page.