Refund Policy

This Refund Policy explains how refund requests are handled for services provided through eVisa Vietnam. By submitting an application and making a payment through our website, you acknowledge and agree to the terms outlined below.

General Policy

Payments made through our website cover application processing, administrative review, customer support, and related service activities. Once work on an application has begun, certain fees may become non-refundable due to resources already allocated to the service.

Refund Eligibility

Refund requests may be considered under limited circumstances, including:

  • Duplicate payments made for the same application.
  • Technical payment errors resulting in multiple charges.
  • Applications that cannot be processed due to system-related issues before submission.
  • Cases reviewed and approved by our support team based on individual circumstances.

Non-Refundable Situations

Refunds generally cannot be provided in the following situations:

  • The application has already been reviewed, prepared, or submitted for processing.
  • Incorrect information was provided by the applicant.
  • Required supporting documents were not supplied.
  • The applicant decides to cancel after processing has started.
  • Travel plans change after submission.
  • Visa approval is delayed due to factors outside our control.
  • Government decisions regarding visa issuance, refusal, cancellation, or eligibility.

Government Fees

Any government, immigration, consular, or third-party processing fees paid during the application process are generally non-refundable unless otherwise specified by the relevant authority.

Refund Request Process

To request a refund, please contact our support team and provide:

  • Application number.
  • Full name of the applicant.
  • Payment confirmation details.
  • Reason for the refund request.

Each request is reviewed individually. Additional information may be requested when necessary.

Processing Time

Approved refunds are typically processed within a reasonable timeframe. Actual receipt of funds may vary depending on payment providers, banks, card issuers, and local financial institutions.

Chargebacks

If a payment dispute or chargeback is initiated, we reserve the right to review all application records and supporting information related to the transaction. Cooperation may be required to resolve disputes efficiently.

Policy Updates

We may update this Refund Policy periodically to reflect operational, legal, or regulatory changes. Updated versions become effective immediately upon publication on this website.

Contact Us

If you have any questions regarding refunds, payments, or billing matters, please contact our support team through the Contact Us page.